# Freshdesk: Issue with SLA, workflow and automations in our freshdesk support portal

> Freshdesk status incident “Issue with SLA, workflow and automations in our freshdesk support portal” on 2026-08-10: impact minor (vendor’s label), 3.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609395
Last updated: 2026-08-10T13:15:12Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-10 09:30 UTC · Resolved: 2026-08-10 13:15 UTC · Duration: 3.8 h
- Updates: 1 · Affected components: Agent Portal, Workflow & Automations, SLA
- [Vendor status page: https://status.freshworks.com/incident/1609395](https://status.freshworks.com/incident/1609395)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-10 09:30 UTC: We are currently experiencing an issue affecting SLA calculations for tickets. This may impact automatic ticket assignment and automation workflows. Saved list views are also affected for a subset of customers.Our engineering team is actively working to restore full functionality for all affected tickets.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-08-10 09:30 UTC, resolved after 3.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609395
- Citation: Freshdesk, “Issue with SLA, workflow and automations in our freshdesk support portal” (2026-08-10 09:30 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609395 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issue with SLA, workflow and automations in our freshdesk support portal (2026-08-10)](https://rewindex.com/company/freshdesk/incidents/1609395)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609395 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609395.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609395 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:54:07.894Z