Freshdesk: Scheduled maintenance in Freshdesk
Affected components: SearchEmailAgent PortalAnalytics & ReportingSocialMarketplaceAI Agents & BotsIntegrations: Freshcaller, Freshservice, Slack & OthersCustom ObjectsWorkflow & AutomationsSandboxTicketing CoreAPIBillingThird Party ServicesRouting & Agent AvailabilityLoginContact & Account ManagementCSATSLAChat & MessagingCustomer PortalIncoming Messages
Timeline of updates
- update
We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.
Archive proof
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How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Maintenance posted by Freshdesk, started 2026-08-16 02:30 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Scheduled maintenance in Freshdesk
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1609132
Freshdesk profileRecent Freshdesk incidentsAll outages on August 16, 2026Freshdesk in August 2026MarkdownJSON