# Freshdesk: Scheduled maintenance in Freshdesk

> Freshdesk maintenance “Scheduled maintenance in Freshdesk” on 2026-08-16: impact maintenance (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609132
Last updated: 2026-08-16T03:30:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2026-08-16 02:30 UTC · Resolved: 2026-08-16 03:30 UTC · Duration: 1.0 h
- Updates: 1 · Affected components: Search, Email, Agent Portal, Analytics & Reporting, Social, Marketplace, AI Agents & Bots, Integrations: Freshcaller, Freshservice, Slack & Others, Custom Objects, Workflow & Automations, Sandbox, Ticketing Core, API, Billing, Third Party Services, Routing & Agent Availability, Login, Contact & Account Management, CSAT, SLA, Chat & Messaging, Customer Portal, Incoming Messages
- [Vendor status page: https://status.freshworks.com/incident/1609132](https://status.freshworks.com/incident/1609132)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-08-16 02:30 UTC: We are performing scheduled database maintenance, including essential upgrades to enhance system performance and reliability. During this maintenance window, customers may experience temporary unavailability or intermittent latency during this period. All services will automatically recover and resume normal operation once the maintenance is complete.

## Cite this

Maintenance posted by Freshdesk, started 2026-08-16 02:30 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609132
- Citation: Freshdesk, “Scheduled maintenance in Freshdesk” (2026-08-16 02:30 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609132 (CC BY 4.0).
- Markdown link: `[Freshdesk: Scheduled maintenance in Freshdesk (2026-08-16)](https://rewindex.com/company/freshdesk/incidents/1609132)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1609132 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609132.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609132 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:00:33.899Z