ElevenLabs: Agents - EU Residency
Affected components: 01M52E62M8B3MCBHBPM40YK3SS
Timeline of updates
- investigating
We are investigating an issue on EU residency affecting the ElevenAgents platform.
- investigating
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- monitoring
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- resolved
We can confirm that the issue has been fixed and that the service is fully operational.
Resolution time was 14:18 UTC
We will post the RCA to the status page after the investigation.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-21 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
bb683917765769c3…
Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-09-28 13:50 UTC, resolved after 50 min, 4 update(s).
- Title
- Agents - EU Residency
- Vendor
- ElevenLabs
- Date
- URL
- https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX
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