# ElevenLabs: Agents - EU Residency

> ElevenLabs status incident “Agents - EU Residency” on 2026-09-28: impact major (vendor’s label), 50 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX
Last updated: 2026-09-28T14:39:46Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 13:50 UTC · Resolved: 2026-09-28 14:39 UTC · Duration: 50 min
- Updates: 4 · Affected components: 01M52E62M8B3MCBHBPM40YK3SS
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR6TFQ2K20F806TDSQWRNX](https://status.elevenlabs.io/incidents/01M5FR6TFQ2K20F806TDSQWRNX)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-09-28 13:57 UTC: We are investigating an issue on EU residency affecting the ElevenAgents platform.
- **investigating** 2026-09-28 14:08 UTC: We are investigating a possible issue with our underlying database provider. We will continue posting updates.
- **monitoring** 2026-09-28 14:20 UTC: We have released a fix, we are continuing to monitor the situation, the platform is operational now.
- **resolved** 2026-09-28 14:39 UTC: We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

## Rewindex changes for this incident

- 2026-09-28 13:50 UTC: [Major incident: Agents - EU Residency](https://rewindex.com/change/ia6fc66ccd56cd5.md)

## Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-09-28 13:50 UTC, resolved after 50 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX
- Citation: ElevenLabs, “Agents - EU Residency” (2026-09-28 13:50 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX (CC BY 4.0).
- Markdown link: `[ElevenLabs: Agents - EU Residency (2026-09-28)](https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR6TFQ2K20F806TDSQWRNX · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:05:20.743Z