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Elastic Cloud: Issues with Email Alerts

Impact: majorStatus: resolvedStarted Resolved (6.8 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Elastic Cloud reported a major incident affecting email alerts for some customers, starting 2026-05-08 18:10 UTC and resolved at 2026-05-09 01:01 UTC, lasting 6 h 50 min. A solution was implemented and email delivery resumed by 05-08 23:11 UTC; the final update confirmed successful delivery with no monitored issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. investigating

    We are currently investigating reports that some customers may be facing issues with email alerts.

  2. monitoring

    A solution has been implemented, and email delivery has resumed. We are continuing to track the situation closely and will provide another update once considered resolved.

  3. resolved

    This issue is now resolved. Email delivery has been successful with no monitored issues.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON