# Elastic Cloud: Issues with Email Alerts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-08 18:10 UTC · Resolved: 2026-05-09 01:01 UTC · Duration: 6.8 h
- Updates: 3
- [Vendor status page: https://stspg.io/4mgbqqy1tqrs](https://stspg.io/4mgbqqy1tqrs)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major incident affecting email alerts for some customers, starting 2026-05-08 18:10 UTC and resolved at 2026-05-09 01:01 UTC, lasting 6 h 50 min. A solution was implemented and email delivery resumed by 05-08 23:11 UTC; the final update confirmed successful delivery with no monitored issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-08 18:10 UTC: We are currently investigating reports that some customers may be facing issues with email alerts.
- **monitoring** 2026-05-08 23:11 UTC: A solution has been implemented, and email delivery has resumed. We are continuing to track the situation closely and will provide another update once considered resolved.
- **resolved** 2026-05-09 01:01 UTC: This issue is now resolved. Email delivery has been successful with no monitored issues.

## Rewindex changes for this incident

- 2026-05-08 18:10 UTC: [Major incident: Issues with Email Alerts](https://rewindex.com/change/i82609d321062e0.md)


---
Canonical: https://rewindex.com/company/elastic-cloud/incidents/2r49hmpcjnvj · Markdown: https://rewindex.com/company/elastic-cloud/incidents/2r49hmpcjnvj.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/2r49hmpcjnvj · Generated 2026-10-18T11:30:19.758Z