Dropbox: Dropbox Chat unavailable

Impact: majorStatus: resolvedStarted 2025-11-14 20:00 UTCResolved 2025-11-14 21:11 UTC (1.2 h)2 updatesSource: stspg.io

Summary

Dropbox Chat was unavailable in a major-impact incident affecting Desktop Application, Mobile Application, Support Services, and Website. It started at 2025-11-14 20:00 UTC and was resolved at 2025-11-14 21:11 UTC, lasting 1 h 11 min; Dropbox did not state a cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Support ServicesDesktop ApplicationMobile ApplicationWebsite

Timeline of updates

investigating2025-11-14 20:00 UTC
Dropbox Chat is currently unavailable, we are investigating the issue.
resolved2025-11-14 21:11 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Dropbox Chat unavailable 2025-11-14 20:00 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox profile · Recent Dropbox incidents · Markdown · JSON