# Dropbox: Dropbox Chat unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-14 20:00 UTC · Resolved: 2025-11-14 21:11 UTC · Duration: 1.2 h
- Updates: 2 · Affected components: Support Services, Desktop Application, Mobile Application, Website
- [Vendor status page: https://stspg.io/pzb13bhppcvg](https://stspg.io/pzb13bhppcvg)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Summary

Dropbox Chat was unavailable in a major-impact incident affecting Desktop Application, Mobile Application, Support Services, and Website. It started at 2025-11-14 20:00 UTC and was resolved at 2025-11-14 21:11 UTC, lasting 1 h 11 min; Dropbox did not state a cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-14 20:00 UTC: Dropbox Chat is currently unavailable, we are investigating the issue.
- **resolved** 2025-11-14 21:11 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-14 20:00 UTC: [Major incident: Dropbox Chat unavailable](https://rewindex.com/change/ia283787cff5331.md)


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Canonical: https://rewindex.com/company/dropbox/incidents/ygpccbh12mmn · Markdown: https://rewindex.com/company/dropbox/incidents/ygpccbh12mmn.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/ygpccbh12mmn · Generated 2026-10-18T11:31:26.897Z