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CompaniesDropbox SignIncidents

Dropbox Sign: Documents page search not listing documents

MinorStatus: resolvedStarted Resolved (27 min)2 updatesstspg.io (opens in new tab)

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and Fax

Timeline of updates

  1. investigating

    Users may experience their documents not displaying on the Documents page when using search. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved

    This incident has now been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Dropbox Sign, started 2023-10-18 13:17 UTC, resolved after 27 min, 2 update(s).

Title
Documents page search not listing documents
Vendor
Dropbox Sign
Date
URL
https://rewindex.com/company/dropbox-sign/incidents/fwwddg6kj9kd

Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on October 18, 2023Dropbox Sign in October 2023MarkdownJSON