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Dropbox Sign: API response time issues

MinorStatus: resolvedStarted Resolved (6.1 h)1 updatestatus.hellosign.com (opens in new tab)
Part of an outage event

Google Cloud outage, Nov 16, 2021 · 24 vendors, 25 incidents

Dropbox Sign’s incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +12 min vs the first vendor naming Google Cloud)

Swipe sideways to see the whole diagram.

same windowGoogle Cloudown incident not archivedWithin an hour6 vendors, 4 blamed Google CloudSegment, Bugsnag, Twingate, Sigma Computing +21 to 4 hours later2 vendors, 2 blamed Google CloudSmartsheet, Grafana CloudDropbox Sign (this incident)posted +12 min
same windowGoogle Cloudown incident not archivedWithin an hour6 vendors, 4 blamed GoogleCloudSegment, Bugsnag, Twingate,Sigma Computing +21 to 4 hours later2 vendors, 2 blamed GoogleCloudSmartsheet, Grafana CloudDropbox Sign (this incident)posted +12 min
Dropbox Sign is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 4 blamed Google Cloud<br/>Segment, Bugsnag, Twingate, Sigma Computing +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Google Cloud<br/>Smartsheet, Grafana Cloud"]:::blames
  root --> h4
  me["Dropbox Sign (this incident)<br/>posted +12 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    The service has been healthy since our last update, and we have confidence the issue will not reoccur. Thank you for your patience.

From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.hellosign.com (opens in new tab).

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