# Dropbox Sign: API response time issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-16 17:42 UTC · Resolved: 2021-11-16 23:47 UTC · Duration: 6.1 h
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/bf0xkllzv19x](https://status.hellosign.com/incidents/bf0xkllzv19x)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Part of an outage event

- [Google Cloud outage, Nov 16, 2021: 24 vendors, 25 incidents](https://rewindex.com/events/2021-11-16-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +12 min vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 4 blamed Google Cloud<br/>Segment, Bugsnag, Twingate, Sigma Computing +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Google Cloud<br/>Smartsheet, Grafana Cloud"]:::blames
  root --> h4
  me["Dropbox Sign (this incident)<br/>posted +12 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-11-16 23:47 UTC: The service has been healthy since our last update, and we have confidence the issue will not reoccur. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/bf0xkllzv19x · Markdown: https://rewindex.com/company/dropbox-sign/incidents/bf0xkllzv19x.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/bf0xkllzv19x · Generated 2026-10-20T02:21:37.383Z