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Dropbox Sign: Dropbox Sign was not working as expected for some users.

No impact listedStatus: resolvedStarted Resolved (-59 min)1 updatestspg.io (opens in new tab)
Part of an outage event

AWS us-east-1 outage, May 8, 2026 · 38 vendors, 43 incidents

Dropbox Sign’s incident blames AWS as the cause. (hop 1, posted +1 h 4 min vs AWS’s own post)

“…Dropbox Sign was not working as expected for some users. Dropbox Sign was impacted by AWS -EAST-1 outage, and some services may not have been working as expected from 00:25 to 00:53 UTC on May 8, 2026…”

Swipe sideways to see the whole diagram.

AWS us-east-1posted 00:25 UTCPosted before AWS did3 vendors, 2 blamed AWSNeon, Datadog, ConvexWithin an hour11 vendors, 11 blamed AWSChargebee, RudderStack, Canva, Logz.io +71 to 4 hours later10 vendors, 9 blamed AWSSalesforce, Dropbox Sign, Klaviyo, HubSpot +6Later2 vendors, 2 blamed AWSWiz, SingleStoreDropbox Sign (this incident)posted +1 h 4 min
AWS us-east-1posted 00:25 UTCPosted before AWS did3 vendors, 2 blamed AWSNeon, Datadog, ConvexWithin an hour11 vendors, 11 blamed AWSChargebee, RudderStack,Canva, Logz.io +71 to 4 hours later10 vendors, 9 blamed AWSSalesforce, Dropbox Sign,Klaviyo, HubSpot +6Later2 vendors, 2 blamed AWSWiz, SingleStoreDropbox Sign (this incident)posted +1 h 4 min
Dropbox Sign is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>posted 00:25 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 2 blamed AWS<br/>Neon, Datadog, Convex"]:::blames
  root --> before
  h1["Within an hour<br/>11 vendors, 11 blamed AWS<br/>Chargebee, RudderStack, Canva, Logz.io +7"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>10 vendors, 9 blamed AWS<br/>Salesforce, Dropbox Sign, Klaviyo, HubSpot +6"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Wiz, SingleStore"]:::blames
  root --> later
  me["Dropbox Sign (this incident)<br/>posted +1 h 4 min"]:::me
  h4 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Dropbox Sign was impacted by AWS -EAST-1 outage, and some services may not have been working as expected from 00:25 to 00:53 UTC on May 8, 2026.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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