Companies/DigitalOcean/Incidents

DigitalOcean: Cloud Control Panel and API

Timeline of updates

1. resolved2023-04-26 18:42 UTC

   Impact: major; As of 00:00 UTC, Our Engineering team has confirmed the full resolution of the issue which impacted our Cloud Control Panel, API and DigitalOcean webpages. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: resolved 2023-04-27 00:12 UTC - Since 20:41 UTC, our Engineering team has not observed any further recurrences of the issue. We did experience a brief outage with marketplace.digitalocean.com, but the mitigation efforts completed appear to have been successful. We are going to continue to monitor the situation and will post an update once we are confident this issue will not recur. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: monitoring 2023-04-26 22:00 UTC - Our Engineering team has observed multiple mitigation strategies resulting in lessening error rates for our Cloud Control Panel and API. At this time, we expect the majority of users to be able to access cloud.digitalocean.com and send API requests normally. Based on the recurrences we've observed so far, there may still be intermittent periods of failures until the situation is fully resolved. Thank you for your patience. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: identified 2023-04-26 20:21 UTC - Some mitigation strategies have been put into place and we are also working with our upstream partners to continue to resolve the issue with our Cloud Control Panel and API. If users are experiencing errors while accessing cloud.digitalocean.com, we recommend logging out and back in to refresh their session. We will post another update as soon as we have further information to share. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: identified 2023-04-26 19:30 UTC - Multiple teams continue to work to mitigate the impact from this incident and restore stability to cloud.digitalocean.com and our public API. Users will continue to see intermittent timeouts and errors for requests to the Cloud Control Panel and API. Please note that users may also see issues accessing subdomains of digitalocean.com, such as status.digitalocean.com, but may refresh pages to attempt to view them successfully. We will post another update within the next 15 minutes. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: identified 2023-04-26 19:11 UTC - We are experiencing recurrences of the earlier issue from today, impacting our Cloud Control Panel and API. You can find the previous incident details here: https://status.digitalocean.com/incidents/dmn3m15hll2z (opens in new tab) Our Engineering team is engaged and working on mitigating this now. At this time, users may intermittently be unable to access cloud.digitalocean.com, as well as send requests to the public API. We will post an update with further information as soon as possible. Affected Components: Services - API Services - Cloud Control Panel Regions - Global Status: identified 2023-04-26 18:42 UTC - Incident Created at: 2023-04-26 18:42 UTC Resolved at: 2023-04-27 00:12 UTC

From DigitalOcean’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.digitalocean.com (opens in new tab).

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