CompaniesDigitalOceanIncidents
DigitalOcean: Customer Support Ticket Portal
Timeline of updates
- resolved
Impact: maintenance; Our team has completed implementation of the fix for our Customer Support Ticket Portal and has verified the Portal is functioning correctly. Users should now be able to submit tickets normally at https://cloudsupport.digitalocean.com (opens in new tab). We'll continue to provide broader incident updates at https://status.digitalocean.com/incidents/jqqxtgt1cpc2 (opens in new tab). Affected Components: Services - Support Center Status: completed 2022-11-23 22:19 UTC - Scheduled maintenance is currently in progress. We will provide updates as necessary. Affected Components: Services - Support Center Status: in_progress 2022-11-23 21:15 UTC - As a result of our ongoing incident with the Customer Support Ticket Portal, referenced here: https://status.digitalocean.com/incidents/jqqxtgt1cpc2 (opens in new tab), we'll be conducting maintenance to implement potential fixes recommended by our vendor. During this time, there is a risk that users may be completely unable to access the Support Portal at https://cloudsupport.digitalocean.com/ (opens in new tab), or may see SSL warnings and/or errors when attempting to access the portal. Users may reply to existing tickets via email and can submit new tickets via https://www.digitalocean.com/company/contact/support (opens in new tab) Affected Components: Services - Support Center Status: scheduled 2022-11-23 21:12 UTC - Incident Created at: 2022-11-23 21:12 UTC Resolved at: 2022-11-23 22:19 UTC
From DigitalOcean’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.digitalocean.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by DigitalOcean, started 2022-11-23 21:12 UTC, resolved after 0 min, 1 update(s).
- Title
- Customer Support Ticket Portal
- Vendor
- DigitalOcean
- Date
- URL
- https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4
DigitalOcean profileRecent DigitalOcean incidentsAll outages on November 23, 2022DigitalOcean in November 2022MarkdownJSON