# DigitalOcean: Customer Support Ticket Portal

> DigitalOcean status incident “Customer Support Ticket Portal” on 2022-11-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4
Last updated: 2022-11-23T21:12:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-11-23 21:12 UTC · Resolved: 2022-11-23 21:12 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/575wpl71s4v4](https://status.digitalocean.com/incidents/575wpl71s4v4)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2022-11-23 21:12 UTC: Impact: maintenance; Our team has completed implementation of the fix for our Customer Support Ticket Portal and has verified the Portal is functioning correctly. Users should now be able to submit tickets normally at https://cloudsupport.digitalocean.com. We'll continue to provide broader incident updates at https://status.digitalocean.com/incidents/jqqxtgt1cpc2. Affected Components: Services - Support Center Status: completed 2022-11-23 22:19 UTC - Scheduled maintenance is currently in progress. We will provide updates as necessary. Affected Components: Services - Support Center Status: in\_progress 2022-11-23 21:15 UTC - As a result of our ongoing incident with the Customer Support Ticket Portal, referenced here: https://status.digitalocean.com/incidents/jqqxtgt1cpc2, we'll be conducting maintenance to implement potential fixes recommended by our vendor. During this time, there is a risk that users may be completely unable to access the Support Portal at https://cloudsupport.digitalocean.com/, or may see SSL warnings and/or errors when attempting to access the portal. Users may reply to existing tickets via email and can submit new tickets via https://www.digitalocean.com/company/contact/support Affected Components: Services - Support Center Status: scheduled 2022-11-23 21:12 UTC - Incident Created at: 2022-11-23 21:12 UTC Resolved at: 2022-11-23 22:19 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by DigitalOcean, started 2022-11-23 21:12 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4
- Citation: DigitalOcean, “Customer Support Ticket Portal” (2022-11-23 21:12 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4 (CC BY 4.0).
- Markdown link: `[DigitalOcean: Customer Support Ticket Portal (2022-11-23)](https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4)`


---
Canonical: https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4 · Markdown: https://rewindex.com/company/digitalocean/incidents/575wpl71s4v4.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/575wpl71s4v4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:38:32.053Z