Companies/Descope/Incidents

Descope: Increased latency detected

Affected components: APIAPIConsole US 🇺🇸 → EU 🇪🇺 →

Timeline of updates

1. identified2025-08-21 17:34 UTC

   We have identified increased latency in some Descope service APIs' network responses. We are working with our CDN provider to investigate and remediate. .

2. identified2025-08-21 17:59 UTC

   Our CDN provider acknowledged the issue, and we continue working with their support team to remediate it. .

3. identified2025-08-21 18:50 UTC

   We continue to monitor the incident with Cloudflare closely. The impact is increased latency of API calls, and should not result in API failures. Please contact us if end-users report any actual failures during the authentication process..

4. monitoring2025-08-21 19:18 UTC

   Cloudflare has implemented some fixes, and we see reduced latencies. We will continue monitoring as the system fully returns to optimal performance. .

5. resolved2025-08-21 20:19 UTC

   This incident has been resolved. Response times are now back at normal levels. .

Impact, status and times are the vendor’s own, as last archived. View on descopestatus.com (opens in new tab).

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