Companies/Descope/Incidents

Descope: API issues and high error rate

Affected components: APIAPI

Timeline of updates

1. investigating2024-11-25 08:48 UTC

   We are currently investigating this incident, where we see higher rate of failures for authentication flows and API calls..

2. identified2024-11-25 08:55 UTC

   The root cause of the failure was identified as an infra change that misconfigured our caching subsystem (Redis). We are working to fix the issue. .

3. monitoring2024-11-25 09:03 UTC

   We have implemented a fix and are currently monitoring to see system is operating in nominal conditions..

4. resolved2024-11-25 09:04 UTC

   This incident has been resolved..

Impact, status and times are the vendor’s own, as last archived. View on descopestatus.com (opens in new tab).

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