# Descope: API issues and high error rate

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2024-11-25 08:48 UTC · Resolved: 2024-11-25 09:04 UTC · Duration: 16 min
- Updates: 4 · Affected components: API, API
- [Vendor status page: https://descopestatus.com/incident/cm3wswcdv0004jfl69eiqugxw](https://descopestatus.com/incident/cm3wswcdv0004jfl69eiqugxw)
- [Company: Descope](https://rewindex.com/company/descope.md)

## Timeline of updates

- **investigating** 2024-11-25 08:48 UTC: We are currently investigating this incident, where we see higher rate of failures for authentication flows and API calls..
- **identified** 2024-11-25 08:55 UTC: The root cause of the failure was identified as an infra change that misconfigured our caching subsystem (Redis). We are working to fix the issue. .
- **monitoring** 2024-11-25 09:03 UTC: We have implemented a fix and are currently monitoring to see system is operating in nominal conditions..
- **resolved** 2024-11-25 09:04 UTC: This incident has been resolved..


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Canonical: https://rewindex.com/company/descope/incidents/cm3wswcdv0004jfl69eiqugxw · Markdown: https://rewindex.com/company/descope/incidents/cm3wswcdv0004jfl69eiqugxw.md · JSON: https://rewindex.com/api/v1/companies/descope/incidents/cm3wswcdv0004jfl69eiqugxw · Generated 2026-10-20T00:18:56.707Z