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CompaniesDailyIncidents

Daily: Connectivity issues

MajorStatus: resolvedStarted Resolved (1.1 h)5 updatesstspg.io (opens in new tab)
Part of an outage event

AWS outage, Dec 15, 2021 · 49 vendors, 50 incidents

Daily’s incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)

“…e resolved. We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. W…”

Swipe sideways to see the whole diagram.

AWSown incident not archivedWithin an hour15 vendors, 11 blamed AWSDaily, Gusto, Logz.io +12Daily (this incident)posted +0 min
AWSown incident not archivedWithin an hour15 vendors, 11 blamed AWSDaily, Gusto, Logz.io +12Daily (this incident)posted +0 min
Daily is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>15 vendors, 11 blamed AWS<br/>Daily, Gusto, Logz.io +12"]:::blames
  root --> h1
  me["Daily (this incident)<br/>posted +0 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: APIDashboardCore Call ExperienceMedia ServicesRecording/Live Streaming

Timeline of updates

  1. investigating

    We're investigating reports of problems connecting to calls.

  2. identified

    We're experiencing network delays and timeouts throughout our infrastructure as a result of a larger-scale AWS incident. You may experience problems connecting to calls, viewing your Dashboard, or making REST API requests. We'll update this incident as we know more.

  3. identified

    We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. We'll continue to post more information here as we have it.

  4. identified

    We've seen overall error rates decrease as AWS has been working to resolve the networking issue. Things are improving, but you may still experience delays and errors until this issue is fully resolved.

  5. resolved

    Error rates and network metrics have returned to normal levels, so we're considering this issue resolved.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Daily profileRecent Daily incidentsMarkdownJSON