# Daily: Connectivity issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-15 15:32 UTC · Resolved: 2021-12-15 16:35 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: API, Dashboard, Core Call Experience, Media Services, Recording/Live Streaming
- [Vendor status page: https://stspg.io/x6qjpkvqlhgy](https://stspg.io/x6qjpkvqlhgy)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Part of an outage event

- [AWS outage, Dec 15, 2021: 49 vendors, 50 incidents](https://rewindex.com/events/2021-12-15-aws)
- This incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)
- Evidence: “…e resolved. We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. W…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>15 vendors, 11 blamed AWS<br/>Daily, Gusto, Logz.io +12"]:::blames
  root --> h1
  me["Daily (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2021-12-15 15:32 UTC: We're investigating reports of problems connecting to calls.
- **identified** 2021-12-15 15:40 UTC: We're experiencing network delays and timeouts throughout our infrastructure as a result of a larger-scale AWS incident. You may experience problems connecting to calls, viewing your Dashboard, or making REST API requests. We'll update this incident as we know more.
- **identified** 2021-12-15 16:02 UTC: We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. We'll continue to post more information here as we have it.
- **identified** 2021-12-15 16:25 UTC: We've seen overall error rates decrease as AWS has been working to resolve the networking issue. Things are improving, but you may still experience delays and errors until this issue is fully resolved.
- **resolved** 2021-12-15 16:35 UTC: Error rates and network metrics have returned to normal levels, so we're considering this issue resolved.

## Rewindex changes for this incident

- 2021-12-15 15:32 UTC: [Major incident: Connectivity issues](https://rewindex.com/change/i50e516dd129a36.md)


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Canonical: https://rewindex.com/company/daily/incidents/s2zf2nmxfdwx · Markdown: https://rewindex.com/company/daily/incidents/s2zf2nmxfdwx.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/s2zf2nmxfdwx · Generated 2026-10-19T23:16:51.609Z