Daily: Issue with sessions in ap-northeast-2
Affected components: Core Call Experience
Timeline of updates
- investigating
We're investigating an issue preventing some users from joining call sessions in the ap-northeast-2 region.
- investigating
We've confirmed an issue preventing some users from joining calls hosted in the ap-northeast-2 region. Sessions in other regions are unaffected. If you've set the 'geo' property on your domain or a specific room to 'ap-northeast-2', you may want to temporarily change it to 'ap-south-1' or another nearby region.
- resolved
This issue has been resolved, and call sessions in ap-northeast-2 are working normally.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
0788d84258b26c77…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).