# Daily: Issue with sessions in ap-northeast-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-10 14:13 UTC · Resolved: 2023-08-10 14:42 UTC · Duration: 29 min
- Updates: 3 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/cykn05snln7j](https://stspg.io/cykn05snln7j)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Timeline of updates

- **investigating** 2023-08-10 14:13 UTC: We're investigating an issue preventing some users from joining call sessions in the ap-northeast-2 region.
- **investigating** 2023-08-10 14:20 UTC: We've confirmed an issue preventing some users from joining calls hosted in the ap-northeast-2 region. Sessions in other regions are unaffected. If you've set the 'geo' property on your domain or a specific room to 'ap-northeast-2', you may want to temporarily change it to 'ap-south-1' or another nearby region.
- **resolved** 2023-08-10 14:42 UTC: This issue has been resolved, and call sessions in ap-northeast-2 are working normally.

## Rewindex changes for this incident

- 2023-08-10 14:13 UTC: [Major incident: Issue with sessions in ap-northeast-2](https://rewindex.com/change/i82765f3cc948e2.md)


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Canonical: https://rewindex.com/company/daily/incidents/lgwp3t741wl6 · Markdown: https://rewindex.com/company/daily/incidents/lgwp3t741wl6.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/lgwp3t741wl6 · Generated 2026-10-20T01:31:47.924Z