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CompaniesCustomer.ioIncidents

Customer.io: Delays processing send events in some environments

No impact listedStatus: resolvedStarted Resolved (0 min)3 updatesstatus.customerio.com (opens in new tab)

Affected components: Message Sending

Timeline of updates

  1. identified

    We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.

  2. monitoring

    A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.

  3. resolved

    This incident has been resolved and any delays have been fully mitigated.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Customer.io, started 2026-07-10 18:08 UTC, resolved after 0 min, 3 update(s).

Title
Delays processing send events in some environments
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9

Customer.io profileRecent Customer.io incidentsAll outages on July 10, 2026Customer.io in July 2026MarkdownJSON