# Customer.io: Delays processing send events in some environments

> Customer.io status incident “Delays processing send events in some environments” on 2026-07-10: impact none (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9
Last updated: 2026-07-10T18:08:46Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-10 18:08 UTC · Resolved: 2026-07-10 18:08 UTC · Duration: 0 min
- Updates: 3 · Affected components: Message Sending
- [Vendor status page: https://status.customerio.com/incidents/xlyxbv1fhlz9](https://status.customerio.com/incidents/xlyxbv1fhlz9)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **identified** 2026-07-10 17:28 UTC: We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
- **monitoring** 2026-07-10 17:45 UTC: A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
- **resolved** 2026-07-10 18:08 UTC: This incident has been resolved and any delays have been fully mitigated.

## Cite this

Status incident (vendor impact label: none) posted by Customer.io, started 2026-07-10 18:08 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9
- Citation: Customer.io, “Delays processing send events in some environments” (2026-07-10 18:08 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9 (CC BY 4.0).
- Markdown link: `[Customer.io: Delays processing send events in some environments (2026-07-10)](https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9)`


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Canonical: https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9 · Markdown: https://rewindex.com/company/customer-io/incidents/xlyxbv1fhlz9.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/xlyxbv1fhlz9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:17.967Z