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CompaniesCustomer.ioIncidents

Customer.io: Some EU users are experiencing delays in processing

MinorStatus: resolvedStarted Resolved (0 min)4 updatesstatus.customerio.com (opens in new tab)

Affected components: Data ProcessingManagement Interface

Timeline of updates

  1. investigating

    Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

  2. identified

    A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

  3. monitoring

    A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

  4. resolved

    This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-07-23 10:04 UTC, resolved after 0 min, 4 update(s).

Title
Some EU users are experiencing delays in processing
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd

Customer.io profileRecent Customer.io incidentsAll outages on July 23, 2026Customer.io in July 2026MarkdownJSON