# Customer.io: Some EU users are experiencing delays in processing

> Customer.io status incident “Some EU users are experiencing delays in processing” on 2026-07-23: impact minor (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd
Last updated: 2026-07-23T10:04:44Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 10:04 UTC · Resolved: 2026-07-23 10:04 UTC · Duration: 0 min
- Updates: 4 · Affected components: Data Processing, Management Interface
- [Vendor status page: https://status.customerio.com/incidents/t3kcnq6vchhd](https://status.customerio.com/incidents/t3kcnq6vchhd)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-07-23 08:27 UTC: Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.
- **identified** 2026-07-23 09:16 UTC: A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress
- **monitoring** 2026-07-23 09:29 UTC: A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.
- **resolved** 2026-07-23 10:04 UTC: This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-07-23 10:04 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd
- Citation: Customer.io, “Some EU users are experiencing delays in processing” (2026-07-23 10:04 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd (CC BY 4.0).
- Markdown link: `[Customer.io: Some EU users are experiencing delays in processing (2026-07-23)](https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd)`


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Canonical: https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd · Markdown: https://rewindex.com/company/customer-io/incidents/t3kcnq6vchhd.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/t3kcnq6vchhd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:40.808Z