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CompaniesCustomer.ioIncidents

Customer.io: Customer.io UI is currently unavailable for some customers

MinorStatus: resolvededitedStarted Resolved (6 min)3 updatesstatus.customerio.com (opens in new tab)

Affected components: Management Interface

Timeline of updates

  1. investigating

    Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.

  2. identified

    Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.

  3. resolved

    Thank you for your patience while we investigated; this issue is now resolved.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-10-27 19:29 UTC, resolved after 6 min, 3 update(s); edited after publishing.

Title
Customer.io UI is currently unavailable for some customers
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/slgycxklqvnr

Customer.io profileRecent Customer.io incidentsAll outages on October 27, 2026Customer.io in October 2026MarkdownJSON