# Customer.io: Customer.io UI is currently unavailable for some customers

> Customer.io status incident “Customer.io UI is currently unavailable for some customers” on 2026-10-27: impact minor (vendor’s label), 6 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/slgycxklqvnr
Last updated: 2026-10-27T19:44:03Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 19:29 UTC · Resolved: 2026-10-27 19:36 UTC · Duration: 6 min
- Updates: 3 · Affected components: Management Interface
- [Vendor status page: https://status.customerio.com/incidents/slgycxklqvnr](https://status.customerio.com/incidents/slgycxklqvnr)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-10-27 19:11 UTC: Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
- **identified** 2026-10-27 19:29 UTC: Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
- **resolved** 2026-10-27 19:36 UTC: Thank you for your patience while we investigated; this issue is now resolved.

## Rewindex changes for this incident

- 2026-10-27 19:44 UTC: [Incident updated: Customer.io UI is currently unavailable for some customers](https://rewindex.com/change/r55b430fecf558f.md)

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-10-27 19:29 UTC, resolved after 6 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/customer-io/incidents/slgycxklqvnr
- Citation: Customer.io, “Customer.io UI is currently unavailable for some customers” (2026-10-27 19:29 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/slgycxklqvnr (CC BY 4.0).
- Markdown link: `[Customer.io: Customer.io UI is currently unavailable for some customers (2026-10-27)](https://rewindex.com/company/customer-io/incidents/slgycxklqvnr)`


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Canonical: https://rewindex.com/company/customer-io/incidents/slgycxklqvnr · Markdown: https://rewindex.com/company/customer-io/incidents/slgycxklqvnr.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/slgycxklqvnr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:19:46.178Z