rewindex

CompaniesCustomer.ioIncidents

Customer.io: Reverse ETL Syncs not being run for some EU Customers

MinorStatus: resolvedStarted Resolved (0 min)3 updatesstatus.customerio.com (opens in new tab)

Affected components: Data Processing

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.

  2. monitoring

    A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this.

  3. resolved

    We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-06-01 12:11 UTC, resolved after 0 min, 3 update(s).

Title
Reverse ETL Syncs not being run for some EU Customers
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/pndtpjxkp8fx

Customer.io profileRecent Customer.io incidentsAll outages on June 1, 2026Customer.io in June 2026MarkdownJSON