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CompaniesCustomer.ioIncidents

Customer.io: Some customers are currently unable to access the account Billing page in our UI

MinorStatus: resolvedStarted Resolved (0 min)3 updatesstatus.customerio.com (opens in new tab)

Affected components: Management Interface

Timeline of updates

  1. investigating

    We're looking into an issue where https://fly.customer.io/settings/billing/ (opens in new tab) isn't loading for some customers. We apologize for the inconvenience.

  2. monitoring

    We've identified the issue and access to the Billing page has been restored. We thank you for your patience!

  3. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-06-18 20:34 UTC, resolved after 0 min, 3 update(s).

Title
Some customers are currently unable to access the account Billing page in our UI
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy

Customer.io profileRecent Customer.io incidentsAll outages on June 18, 2026Customer.io in June 2026MarkdownJSON