# Customer.io: Some customers are currently unable to access the account Billing page in our UI

> Customer.io status incident “Some customers are currently unable to access the account Billing page in our UI” on 2026-06-18: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy
Last updated: 2026-06-18T20:34:20Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-18 20:34 UTC · Resolved: 2026-06-18 20:34 UTC · Duration: 0 min
- Updates: 3 · Affected components: Management Interface
- [Vendor status page: https://status.customerio.com/incidents/dxbpvhhq9twy](https://status.customerio.com/incidents/dxbpvhhq9twy)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-06-18 20:06 UTC: We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.
- **monitoring** 2026-06-18 20:29 UTC: We've identified the issue and access to the Billing page has been restored. We thank you for your patience!
- **resolved** 2026-06-18 20:34 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-06-18 20:34 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy
- Citation: Customer.io, “Some customers are currently unable to access the account Billing page in our UI” (2026-06-18 20:34 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy (CC BY 4.0).
- Markdown link: `[Customer.io: Some customers are currently unable to access the account Billing page in our UI (2026-06-18)](https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy)`


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Canonical: https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy · Markdown: https://rewindex.com/company/customer-io/incidents/dxbpvhhq9twy.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/dxbpvhhq9twy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:10:18.611Z