rewindex

CompaniesCustomer.ioIncidents

Customer.io: Delays in processing requests

MinorStatus: resolvedStarted Resolved (0 min)4 updatesstatus.customerio.com (opens in new tab)

Affected components: Data ProcessingMessage Sending

Timeline of updates

  1. investigating

    Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.

  2. investigating

    Identified the issue, still processing backlog

  3. monitoring

    5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly

  4. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.customerio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-06-10 05:17 UTC, resolved after 0 min, 4 update(s).

Title
Delays in processing requests
Vendor
Customer.io
Date
URL
https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk

Customer.io profileRecent Customer.io incidentsAll outages on June 10, 2026Customer.io in June 2026MarkdownJSON