# Customer.io: Delays in processing requests

> Customer.io status incident “Delays in processing requests” on 2026-06-10: impact minor (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk
Last updated: 2026-06-10T05:17:54Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-10 05:17 UTC · Resolved: 2026-06-10 05:17 UTC · Duration: 0 min
- Updates: 4 · Affected components: Data Processing, Message Sending
- [Vendor status page: https://status.customerio.com/incidents/b2v8nyjt2cqk](https://status.customerio.com/incidents/b2v8nyjt2cqk)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-06-10 04:45 UTC: Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
- **investigating** 2026-06-10 04:56 UTC: Identified the issue, still processing backlog
- **monitoring** 2026-06-10 05:15 UTC: 5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
- **resolved** 2026-06-10 05:17 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-06-10 05:17 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk
- Citation: Customer.io, “Delays in processing requests” (2026-06-10 05:17 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk (CC BY 4.0).
- Markdown link: `[Customer.io: Delays in processing requests (2026-06-10)](https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk)`


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Canonical: https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk · Markdown: https://rewindex.com/company/customer-io/incidents/b2v8nyjt2cqk.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/b2v8nyjt2cqk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:34:35.506Z