Companies/Crusoe/Incidents

Crusoe: VM Connectivity and Performance Degradation in the Iceland Region

Affected components: Datacenter NetworkingNetworking - Datacenter Networking

Timeline of updates

1. investigating2025-10-30 00:46 UTC

   We are currently investigating an incident affecting VM connectivity and performance in the Iceland region. Our Engineering teams are actively engaged and working to isolate the root cause. We will provide updates as our investigation progresses.

2. investigating2025-10-30 02:35 UTC

   We have isolated the issue to a subset of VMs within the Iceland region and determined that it is not a core network transport failure. Our Engineering teams are continuing to actively troubleshoot the issue to restore service as soon as possible.

3. investigating2025-10-30 02:36 UTC

   We are continuing to investigate this issue.

4. identified2025-10-30 04:55 UTC

   We have identified the issue and are deploying a fix.

5. monitoring2025-10-30 06:10 UTC

   We have mitigated the issue and connectivity is confirmed to be restored. We will monitor overnight.

6. resolved2025-11-04 19:46 UTC

   Issue resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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