# Crusoe: VM Connectivity and Performance Degradation in the Iceland Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-30 00:46 UTC · Resolved: 2025-11-04 19:46 UTC · Duration: 6 d
- Updates: 6 · Affected components: Datacenter Networking, Networking - Datacenter Networking
- [Vendor status page: https://stspg.io/8sfbdr4lpgjg](https://stspg.io/8sfbdr4lpgjg)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)

## Timeline of updates

- **investigating** 2025-10-30 00:46 UTC: We are currently investigating an incident affecting VM connectivity and performance in the Iceland region. Our Engineering teams are actively engaged and working to isolate the root cause. We will provide updates as our investigation progresses.
- **investigating** 2025-10-30 02:35 UTC: We have isolated the issue to a subset of VMs within the Iceland region and determined that it is not a core network transport failure. Our Engineering teams are continuing to actively troubleshoot the issue to restore service as soon as possible.
- **investigating** 2025-10-30 02:36 UTC: We are continuing to investigate this issue.
- **identified** 2025-10-30 04:55 UTC: We have identified the issue and are deploying a fix.
- **monitoring** 2025-10-30 06:10 UTC: We have mitigated the issue and connectivity is confirmed to be restored. We will monitor overnight.
- **resolved** 2025-11-04 19:46 UTC: Issue resolved.


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Canonical: https://rewindex.com/company/crusoe/incidents/t3rtthz2zvtt · Markdown: https://rewindex.com/company/crusoe/incidents/t3rtthz2zvtt.md · JSON: https://rewindex.com/api/v1/companies/crusoe/incidents/t3rtthz2zvtt · Generated 2026-10-19T23:16:06.922Z