Companies/Cribl/Incidents

Cribl: Cribl.Cloud is Experiencing Multiple Degraded Services and Capabilities

flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Cribl (this incident)<br/>posted +9 h 12 min"]:::me
  later --- me

Affected components: Global - Organization & Workspace ManagementOrganization & Workspace Management

Timeline of updates

1. identified2025-10-20 16:23 UTC

   The issue has been identified and a fix is being implemented.

2. identified2025-10-20 16:36 UTC

   - Cribl.Cloud impacted by AWS outage - Cribl is aware of the following impacts as a result of the ongoing incident in our cloud service provider AWS. Cribl is doing everything within our power to identify impacted services and notify customers. We have limited capacity to remediate impacts as a result of the outage in our underlying service providers. This outage is impacting both Cribl.Cloud and Cribl.Cloud Government. - User Impact - Changes in AWS Customers may not be able to make changes to their Cribl Cloud environments for operations involving the creation or modification of Cribl hosted worker groups, creation of new workspaces. Existing WGs may not provision new instance Some existing Cribl managed worker groups may see individual workers that are down or unhealthy and cannot be relaunched. Customers may see reduced capacity for these worker groups. Status Page Cribl’s status page (status.cribl.cloud) is working intermittently as it relies on AWS Services.

3. identified2025-10-20 16:59 UTC

   Cribl Engineering continues to monitor and track AWS service health. At this time, there is no change in behavior.

4. identified2025-10-20 17:46 UTC

   Cribl Engineering have identified Cribl Search as well as Cribl Cloud Hosted Workers in us-east-1 is affected. We will continue to track service health and provide updates on the hour.

5. identified2025-10-20 18:58 UTC

   We are continuing to monitor service health and availability. Cribl Cloud Search and data plane remain impacted. We will provide another update on the hour.

6. identified2025-10-20 19:40 UTC

   Cribl has identified impacts to our login systems that are preventing users from logging into Cribl Cloud.

7. identified2025-10-20 20:23 UTC

   Cribl Engineering continues to monitor and track service health. Cribl Cloud Search, Stream, and Lake remain degraded at this time. We are currently aware of the following impacts: Cribl Logins Cribl has identified impacts to our login systems that are preventing users from logging into Cribl Cloud. Changes in AWS Customers may not be able to make changes to their Cribl Cloud environments for operations involving the creation or modification of Cribl hosted worker groups, creation of new workspaces. Existing WGs may not provision new instances Some existing Cribl managed worker groups may see individual workers that are down or unhealthy and cannot be relaunched. Customers may see reduced capacity for these worker groups. Status Page Cribl's status page (status.cribl.cloud) is working intermittently as it relies on AWS Services. Cribl University Account Creation Cribl has identified issues with the creation of new Cribl U accounts. Cribl Search Cribl Search users may experience limited availability. Cribl Lake Creation or modification of Lake resources may fail.

8. identified2025-10-20 22:03 UTC

   Cribl Engineering have confirmed reports that Scheduled Searches are impacted and may not run when expected. We will continue to monitor services health and reliability, and will provide another update on the hour.

9. identified2025-10-20 23:05 UTC

   Cribl Engineering continues to monitor and track AWS service health. Our teams are working to restore affected Cribl services.

10. monitoring2025-10-21 01:14 UTC

    A fix has been implemented and we are monitoring the results.

11. monitoring2025-10-21 01:25 UTC

    All Cribl services have been restored. Cribl Engineering continues to monitor service health and have moved to a "Mitigated" status. If you see further issues, please reach out to "support@cribl.io" for assistance. Future updates will follow as we move towards a "Resolved" status.

12. resolved2025-10-21 16:38 UTC

    This incident has been resolved.

Changes Rewindex caught on this incident

• Oct 20, 2025Critical incident: Cribl.Cloud is Experiencing Multiple Degraded Services and Capabilities

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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