Courier: Delayed Automation Execution
Affected components: APICourier - API
Timeline of updates
- investigating
We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.
- identified
The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
- monitoring
This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted. The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
- resolved
The incident has been resolved. All backlogged Automations have been processed.
Changes Rewindex caught on this incident
- Feb 23, 2023Major incident: Delayed Automation Execution
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).