# Courier: Delayed Automation Execution

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-23 00:59 UTC · Resolved: 2023-02-23 02:18 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: API, Courier - API
- [Vendor status page: https://stspg.io/9z37x6h103k8](https://stspg.io/9z37x6h103k8)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2023-02-23 00:59 UTC: We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.
- **identified** 2023-02-23 01:19 UTC: The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
- **monitoring** 2023-02-23 02:10 UTC: This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted. The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
- **resolved** 2023-02-23 02:18 UTC: The incident has been resolved. All backlogged Automations have been processed.

## Rewindex changes for this incident

- 2023-02-23 00:59 UTC: [Major incident: Delayed Automation Execution](https://rewindex.com/change/i4b12909ebd0b8f.md)


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Canonical: https://rewindex.com/company/courier/incidents/7nnqqvwsdkwh · Markdown: https://rewindex.com/company/courier/incidents/7nnqqvwsdkwh.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/7nnqqvwsdkwh · Generated 2026-10-20T01:30:58.698Z