Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Delayed Automation Execution
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-02-23 00:59 UTC
AddedResolved time#5
Before: not present
After: 2023-02-23 02:18 UTC
AddedAffected components#6
Before: not present
After: API, Courier - API
AddedUpdateinvestigating#7
Before: not present
After: We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
AddedUpdatemonitoring#9
Before: not present
After: This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted.
The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
AddedUpdateresolved#10
Before: not present
After: The incident has been resolved. All backlogged Automations have been processed.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.