# Courier: Major incident: Delayed Automation Execution

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-02-23 00:59 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/9z37x6h103k8](https://stspg.io/9z37x6h103k8)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/7nnqqvwsdkwh@c41d620c6c88
- Change 1 of 1 for this incident

Incident page (full timeline): [Delayed Automation Execution](https://rewindex.com/company/courier/incidents/7nnqqvwsdkwh.md)
## What changed

**1. Added: Title**

```diff
+ Delayed Automation Execution
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-23 00:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-23 02:18 UTC
```

**6. Added: Affected components**

```diff
+ API, Courier - API
```

**7. Added: Update** (investigating) · 2023-02-23 00:59 UTC

```diff
+ We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.
```

**8. Added: Update** (identified) · 2023-02-23 01:19 UTC

```diff
+ The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
```

**9. Added: Update** (monitoring) · 2023-02-23 02:10 UTC

```diff
+ This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted. The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
```

**10. Added: Update** (resolved) · 2023-02-23 02:18 UTC

```diff
+ The incident has been resolved. All backlogged Automations have been processed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-23 00:59 UTC | Major incident: Delayed Automation Execution (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4b12909ebd0b8f · Markdown: https://rewindex.com/change/i4b12909ebd0b8f.md · JSON: https://rewindex.com/api/v1/changes/i4b12909ebd0b8f · Generated 2026-10-20T00:48:39.333Z