Courier: Courier Inbox FetchMessages Connectivity Issues
Affected components: Courier - Web ApplicationCourier - Courier InboxCourier Inbox
Timeline of updates
- investigating
The Courier Team is investigating an issue related to Inbox fetching messages in the component.
- identified
The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.
- monitoring
Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox
- monitoring
We are continuing to gather a list of impacted messages to backfill impacted Inbox components.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
The team has gathered impacted messages and is running tests before a release.
- monitoring
The team has initiated backlogging the impacted Inbox messages.
- resolved
Inbox connectivity issues resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).