# Courier: Courier Inbox FetchMessages Connectivity Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-10 16:46 UTC · Resolved: 2024-10-11 02:33 UTC · Duration: 9.8 h
- Updates: 8 · Affected components: Courier - Web Application, Courier - Courier Inbox, Courier Inbox
- [Vendor status page: https://stspg.io/cwdfmjhgyh73](https://stspg.io/cwdfmjhgyh73)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2024-10-10 15:38 UTC: The Courier Team is investigating an issue related to Inbox fetching messages in the component.
- **identified** 2024-10-10 16:30 UTC: The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.
- **monitoring** 2024-10-10 16:46 UTC: Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox
- **monitoring** 2024-10-10 17:50 UTC: We are continuing to gather a list of impacted messages to backfill impacted Inbox components.
- **monitoring** 2024-10-10 18:06 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2024-10-10 19:07 UTC: The team has gathered impacted messages and is running tests before a release.
- **monitoring** 2024-10-10 20:51 UTC: The team has initiated backlogging the impacted Inbox messages.
- **resolved** 2024-10-11 02:33 UTC: Inbox connectivity issues resolved.

## Rewindex changes for this incident

- 2024-10-10 16:46 UTC: [Major incident: Courier Inbox FetchMessages Connectivity Issues](https://rewindex.com/change/i9cdd7fe89b4699.md)


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Canonical: https://rewindex.com/company/courier/incidents/46l7xg06nqrv · Markdown: https://rewindex.com/company/courier/incidents/46l7xg06nqrv.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/46l7xg06nqrv · Generated 2026-10-20T00:52:41.492Z