Count: Degraded AI and API operations
Count reported major degradation of AI, private/public APIs and query execution across EU and US components, starting 2026-06-19 15:32 UTC and resolved at 2026-06-19 15:45 UTC (12 min). Count suspected private GCP endpoint access issues, identified a potentially responsible infrastructure update and rolled back to a last-known-good state.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Private API (US)US - Private API (US)EU - Public API (EU)Public API (EU)EU - Private API (EU)Private API (EU)Query execution (US)US - Query execution (US)Public API (US)US - Public API (US)EU - Query execution (EU)Query execution (EU)
Timeline of updates
- investigating
Several of Count's backend services related to AI and private/public API operations are currently in a degraded state. We are currently investigating the cause, we believe it is related to issues accessing private GCP endpoints.
- identified
We have identified an infrastructure update which may have caused the issue - we have rolled back to a last-known-good state and are continuing to investigate the cause.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Degraded AI and API operations 2026-06-19 15:32 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Count profile · Recent Count incidents · Markdown · JSON