# Count: Degraded AI and API operations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-19 15:32 UTC · Resolved: 2026-06-19 15:45 UTC · Duration: 13 min
- Updates: 3 · Affected components: Private API (US), US - Private API (US), EU - Public API (EU), Public API (EU), EU - Private API (EU), Private API (EU), Query execution (US), US - Query execution (US), Public API (US), US - Public API (US), EU - Query execution (EU), Query execution (EU)
- [Vendor status page: https://stspg.io/kzsr0zzq04tk](https://stspg.io/kzsr0zzq04tk)
- [Company: Count](https://rewindex.com/company/count.md)

## Summary

Count reported major degradation of AI, private/public APIs and query execution across EU and US components, starting 2026-06-19 15:32 UTC and resolved at 2026-06-19 15:45 UTC (12 min). Count suspected private GCP endpoint access issues, identified a potentially responsible infrastructure update and rolled back to a last-known-good state. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-19 15:32 UTC: Several of Count's backend services related to AI and private/public API operations are currently in a degraded state. We are currently investigating the cause, we believe it is related to issues accessing private GCP endpoints.
- **identified** 2026-06-19 15:41 UTC: We have identified an infrastructure update which may have caused the issue - we have rolled back to a last-known-good state and are continuing to investigate the cause.
- **resolved** 2026-06-19 15:45 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-19 15:32 UTC: [Major incident: Degraded AI and API operations](https://rewindex.com/change/i6b282a765fdbed.md)


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Canonical: https://rewindex.com/company/count/incidents/pcdp110lj3j4 · Markdown: https://rewindex.com/company/count/incidents/pcdp110lj3j4.md · JSON: https://rewindex.com/api/v1/companies/count/incidents/pcdp110lj3j4 · Generated 2026-10-18T10:30:54.566Z