Companies/Contentstack/Incidents

Contentstack: Contentstack Launch - AWS NA and AWS EU - Intermittent 502 response on Hosted websites

Affected components: Amazon Web Services US Region - Launch - Web ApplicationLaunch - Web ApplicationAmazon Web Services EU Region - Launch - Web ApplicationLaunch - Web Application

Timeline of updates

1. monitoring2025-01-18 07:08 UTC

   Applications hosted on Launch are experiencing intermittent 502 errors on AWS NA and AWS EU region, we have identified and fixed the issue. To ensure uninterrupted service, we recommend customers experiencing this issue redeploy their sites. Alternatively, we advise a proactive redeployment to mitigate any potential impact. All other services remain unaffected. If you have any questions and/or concerns, please engage with our support team through https://www.contentstack.com/customers/support/ or email us at support@contentstack.com.

2. resolved2025-01-18 07:30 UTC

   This incident has been resolved. To ensure uninterrupted service, we recommend that customers experiencing this issue redeploy their sites. Alternatively, a proactive redeployment is advised to mitigate any potential impact.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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