Companies/Contentstack/Incidents

Contentstack: Contentstack - AWS EU - Webhook Delivery Disruption

Affected components: Amazon Web Services EU Region - Webhook DispatcherWebhook Dispatcher

Timeline of updates

1. investigating2026-08-28 11:16 UTC

   On August 28 around 08:00 UTC, we began investigating an issue affecting the Webhook Dispatcher in the AWS EU region. During this time, webhook triggers are not being fired for any events across all customers in this region. Content publishing itself is not affected and continues to process normally; this issue is limited to webhook delivery. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.

2. identified2026-08-28 11:57 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-08-28 12:08 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2026-08-28 12:15 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Aug 28Critical incident: Contentstack - AWS EU - Webhook Delivery Disruption

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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