Companies/Contentstack/Incidents

Contentstack: Contentstack – GCP NA – Publishing Delays

Affected components: Assets APIGoogle Cloud Platform US Region - Assets APIContent Delivery APIGoogle Cloud Platform US Region - Content Delivery APIGoogle Cloud Platform US Region - GraphQL Delivery APIGraphQL Delivery API

Timeline of updates

1. investigating2026-09-20 03:31 UTC

   we began investigating an issue affecting the delivery of newly published content in the GCP NA region. During this time, recently published or unpublished content may take longer than usual to appear in delivered content, including through GraphQL queries and asset URLs. Content delivery of already-published content remains unaffected. Other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

2. identified2026-09-20 04:18 UTC

   The root cause of the issue affecting the delivery of newly published content in the GCP NA region has been identified. Our engineering team is currently implementing a fix to restore normal service. During this time, recently published or unpublished content may take longer than usual to appear in delivered content, including through GraphQL queries and asset URLs. Content delivery of already-published content remains unaffected. Other regions remain unaffected. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information.

3. monitoring2026-09-20 04:30 UTC

   The issue affecting the delivery of newly published content in the GCP NA region has been mitigated and services are operating normally. Recently published and unpublished changes are being reflected in delivered content as expected. Our team will continue monitoring system performance closely to ensure stability. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

4. resolved2026-09-20 04:35 UTC

   This incident affecting the delivery of newly published content in the GCP NA region has been fully resolved and all systems are operating normally. Recently published and unpublished changes are being reflected in delivered content as expected. Delivery of already-published content continued to function normally throughout. We appreciate your patience while we worked to restore service. If you encounter any difficulties accessing our services,

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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