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Confluence: Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage

Impact: criticalStatus: resolvedStarted Resolved (3.4 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Confluence reported a critical outage causing elevated server errors in Whiteboards and Databases due to a global Cloudflare issue. It lasted 3 h 24 min, from 2025-11-18 13:32 UTC to 2025-11-18 16:57 UTC. Cloudflare deployed a fix, and Confluence confirmed systems were fully restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NotificationsSearchView ContentCloud to Cloud Migrations - Copy Product DataConfluence AutomationsAndroid AppMobile - Android AppServer to Cloud Migrations - Copy Product DataPurchasing & LicensingiOS AppMobile - iOS AppAuthentication and User ManagementAdministrationSignupMarketplace AppsCommentsCreate and Edit

Timeline of updates

  1. investigating

    We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.

  2. investigating

    We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.

  3. investigating

    We are aware of a global Cloudflare issue affecting Confluence Whiteboards and are currently looking into the issue.

  4. investigating

    We are aware of a global Cloudflare issue that is currently impacting Confluence. You may notice elevated server errors in Confluence Whiteboards and Databases. Cloudflare is actively working to restore its services, and we are closely monitoring its progress. We understand how disruptive this can be and truly appreciate your patience as we monitor the situation. We will continue to provide updates as we learn more.

  5. identified

    We are aware of a global Cloudflare issue that is currently impacting Confluence. Cloudflare is reporting that a fix has been implemented and services are restoring. Our engineering teams continue to monitor the restoration of services. It is possible that you may still encounter some errors or issues. We will update you when services are fully restored. We will continue to provide updates as we learn more.

  6. resolved

    Elevated Errors in Confluence Whiteboards and Databases Due to Cloudflare Outage Cloudflare successfully deployed a fix for the issue that was impacting Confluence. We are no longer seeing Confluence system performance degradation and Confluence systems have been fully restored. We will continue monitoring

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON