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Cloudinary: Increased Error Rates – EU Region

Impact: majorStatus: resolvedStarted Resolved (4.6 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU Datacenter - Media Transformation API - EUMedia Transformation API - EUEU Datacenter - Upload API - EUUpload API - EUMedia Delivery

Timeline of updates

  1. identified

    We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON